GAMI CHICKEN & BEER AUSTRALIA - TERMS & CONDITIONS
Booking Terms and Conditions
By placing a reservation request, you acknowledge that your contact details entered above (name, phone number, and email address) will be recorded and accessible by Innoveil Gami Pty Ltd, who will use these details to contact you on the status of your reservation.
Gami Loyalty Program Terms and Conditions
These Terms and Conditions must be read together with the Gami Privacy Policy and any additional terms that apply to specific promotions or offers.
By joining and using the Gami Loyalty Program, you agree to these Terms and Conditions.
1. About the Gami Loyalty Program
1.1 The Gami Loyalty Program is operated by Innoveil Gami Pty Ltd (“Gami”, “we”, “us”, “our”) for customers of Gami Chicken & Beer Australia.
1.2 The program allows eligible customers to earn and redeem:
- Gami Points, which can be converted into Gami Gold (Hybrid Cash); and
- Stamp Card rewards, currently including the Classic Boneless Digital Stamp Card.
1.3 The Gami Loyalty Program, Gami Points, Gami Gold and any stamp-based rewards are not your property. They may be revoked, cancelled, limited or modified at any time in accordance with these Terms and Conditions.
2. Joining and membership
2.1 You can join the Gami Loyalty Program by creating an account through the Gami Mobile App or any other method we make available.
2.2 When you join, you must provide accurate and current information and keep this information up to date.
2.3 If you are under 16 years of age, you must have the consent of a parent or legal guardian to join and use the Gami Loyalty Program.
2.4 Your membership is personal to you and cannot be transferred, sold or assigned to any other person.
2.5 You are responsible for keeping your login details and member barcode secure and for any activity that occurs under your account.
3. Earning Gami Points
3.1 When you purchase items through the Gami Mobile App, Online Ordering system or in-store, you will earn Gami Points on eligible items.
3.2 The following items are not applicable for earning points:
- Beverages
- Lunch Menu
- Delivery Packages
- Promotional Products
- Any other items or categories that we may specify from time to time.
3.3 Each item or order channel may entitle you to different amounts of Gami Points. The current earn rates and eligible items will be displayed in the Gami App or on our website.
3.4 Value of points:
- 1,000 Gami Points are equal to $5 worth of Gami Gold (Hybrid Cash) for redemption on the Gami Mobile App.
3.5 From time to time Gami may run promotions allowing you to earn extra reward points on your purchases on the Gami Mobile App. Such promotions may have additional terms and limits, which will be communicated at the time.
3.6 Gami Points cannot be earned or redeemed against purchases made through third-party providers, including delivery services and external deal or discount platforms (for example Uber Eats, DoorDash, Menulog, EatClub or similar services), unless expressly stated otherwise by Gami.
3.7 You will earn Gami Points on all eligible transactions made with payment options excluding:
- any promotional coupons, vouchers or discounts, and
- any transactions where the system configuration excludes loyalty accrual.
3.8 Gami reserves the right to refuse to credit points if we reasonably believe the purchase or transaction is fraudulent, unauthorised, cancelled or reversed.
4. Redeeming Gami Points (Gami Gold)
4.1 Gami Points can be converted into Gami Gold and redeemed through the Gami Mobile App in accordance with these Terms and any additional rules shown in the App.
4.2 Unless otherwise stated:
- 1,000 Gami Points = $5 Gami Gold, which you can spend like cash in participating Gami stores.
- Gami Gold can only be used for eligible menu items and cannot be used to purchase gift cards, vouchers or other excluded items specified by Gami.
4.3 Gami does not exchange or refund Gami Points or Gami Gold for anything else, including for cash or gift cards.
4.4 Any tax liability connected with the receipt, use or redemption of any reward through the Gami Mobile App is the responsibility of the user.
5. Classic Boneless Digital Stamp Card
5.1 Gami may offer digital stamp-based rewards as part of the Gami Loyalty Program. The current program is the Classic Boneless Digital Stamp Card (Stamp Card).
5.2 The Stamp Card is available only to Gami App Members and is currently configured as a 10-stamp digital card visible under the “Account” section of the Gami App.
5.3 Earning stamps – Classic Boneless Stamp Card:
- A stamp is earned per eligible Classic Boneless Chicken purchase, as configured in the system.
- The Stamp Card currently applies to dine-in and takeaway transactions only (delivery excluded), unless we advise otherwise.
- The number of stamps that may be earned in a single transaction is capped. For each eligible Classic Boneless ordered, you earn 1 stamp, up to a maximum of 3 stamps per transaction.
- Gami may configure the system so that stamps are not earned on some or all discounted transactions. Where this applies, it will be reflected in the way the stamp is credited in the system.
5.4 Stamps and points may not accrue where a transaction is processed through third-party payment channels or platforms that are technically unable to pass loyalty information back to our system.
5.5 Stamp rewards – Classic Boneless Stamp Card:
- Rewards and their required number of stamps will be displayed in the Gami App and may include, for example:
- a percentage discount on your total bill (subject to a monetary cap);
- a free side menu item from a specified list; and
- a free Classic Boneless Chicken.
- When you reach a stamp milestone, the corresponding reward will ordinarily be issued as a coupon to your account in the Gami App.
5.6 Stamp rewards:
are subject to any expiry date shown on the coupon;
- are subject to any limitations (for example, dine-in only, maximum discount, not valid with other offers) stated on the coupon or in promotional materials;
- cannot be transferred or exchanged for cash or other products; and
- may only be redeemed in accordance with the instructions in the Gami App or on the coupon.
5.7 Once a Stamp Card cycle is completed, the card will reset in accordance with the configuration in our system and a new card may begin automatically. Gami may change the design, rewards or availability of Stamp Cards at any time.
6. Exclusions and Third-Party Purchases
6.1 Gami Points and stamp rewards cannot be earned or redeemed against purchases made through third-party providers, including delivery services and external discount platforms (such as Uber Eats, DoorDash, Menulog, EatClub or similar), unless expressly stated otherwise by Gami.
6.2 Where a third-party platform advertises its own promotion or reward, the terms and conditions of that platform apply in addition to these Terms, and in the event of any inconsistency, the third-party terms will apply to that third-party promotion.
6.3 Some orders that involve third-party or standalone EFTPOS payments may not be recognised by our loyalty system. In such cases, Gami Points or stamps may not be automatically earned.
7. Expiry, Changes and Termination of the Program
7.1 Gami Points, Gami Gold, Stamp Cards and related rewards have expiry dates, which may vary by offer. Expiry dates (or the method of determining them) will be displayed in the Gami App, on coupons or in other communications. It is your responsibility to check and use rewards before they expire.
7.2 Gami gives no warranty as to the continuing availability of the Gami Loyalty Program. Gami may terminate or suspend the Gami Program at any time. Gami will give at least one (1) month’s notice to you of such termination or suspension, except if Gami ceases to operate its restaurants, in which case the Gami Program will cease immediately, which may result in the loss of your rewards and the cancellation of rewards associated with the Gami Mobile App.
7.3 If Gami terminates or suspends the Gami Program, you will be able to redeem Gami Points during the notice period in accordance with these Terms and Conditions, except where Gami is ceasing to operate its restaurant business and/or has gone into liquidation or other form of administration, in which case Gami may terminate or cancel any Rewards or Rewards immediately without notice.
7.4 Subject to any applicable law, rewards are not your property and may be revoked, cancelled, limited, or modified at any time, even though such action may affect your right to use previously received rewards. Interpretation of these terms shall be at the absolute discretion of Gami, whose decision will be final. Gami is not liable for rewards that are lost due to fraudulent, unauthorised, or other unacceptable use.
7.5 Changes to the program
a) Subject to clause 7.6, Gami reserves the right to make any changes (whether material or otherwise) to the Gami Loyalty Program and these Terms and Conditions, including:
(1) the ways in which Gami points are earned and redeemed;
(2) rewards available;
(3) reward restrictions or conditions;
(4) redemption procedures;
(5) service charges and other fees; and
(6) the expiry of accrued Gami points;
(7) the inclusion, exclusion or change of Stamp Card products.
b) Gami will use best efforts to advise you of material changes to these Terms and Conditions and, where such changes will limit rewards:
(1) where the reward is provided by Gami, to give you at least 1 month’s notice;
(2) where the reward is provided by a third party, where possible give you at least 14 days’ notice.
c) You will be taken to have received the notice of a change if Gami notifies you of the change by providing notice at the email address provided to Gami by you or, if no valid email address is held by Gami, by posting details of the changes on gamichicken.com.au.
8. Account Misuse, Refunds and Missing Rewards
8.1 Account suspension or closure
Gami may suspend or cancel your membership, and/or cancel points, stamps or rewards, if we reasonably believe that you:
- have breached these Terms;
- have engaged in fraudulent, abusive or dishonest behaviour;
- have allowed another person to use your account in an unauthorised way; or
- have engaged in behaviour that is unlawful or brings Gami into disrepute.
8.2 Refunds and voided transactions
- If a transaction is refunded, cancelled or voided (in whole or in part), any Gami Points or stamps that were earned from that transaction may be reversed, and any rewards already redeemed in connection with that transaction may, at Gami’s discretion, be cancelled or adjusted.
8.3 Missing points or stamps
- If you believe your account has not correctly received points or stamps for an eligible transaction, you may lodge a claim with our Customer Service team.
- Claims must be supported by a valid tax invoice or receipt showing the date, store, items purchased and total amount paid.
- To allow us to investigate, claims should be made within 14 days of the transaction. Claims made outside this period may not be honoured.
8.4 Gami reserves the right to request additional information, and to accept or reject any missing points or stamp claim in its absolute discretion.
9. Technical Issues and Force Majeure
9.1 Gami will use reasonable efforts to ensure the Gami Mobile App, online ordering and loyalty systems are available and functioning. However, there may be times when the systems are unavailable, slow, or experiencing errors.
9.2 Gami is not responsible for any failure or delay in crediting points or stamps, or in issuing or redeeming rewards, arising from:
- system maintenance, outages or upgrades;
technical or - telecommunications problems;
- POS or EFTPOS connection issues; or
- events beyond our reasonable control.
- system maintenance, outages or upgrades;
9.3 In the event of a Force Majeure Event (including but not limited to natural disasters, pandemic, industrial action, government restrictions, major system failures or other events beyond Gami’s reasonable control), Gami may temporarily suspend or modify the operation of the Gami Loyalty Program (including accrual and redemption of rewards) without liability.
9.4 Where reasonably practicable, Gami will endeavour to restore normal operation of the program as soon as reasonably possible after a Force Majeure Event or technical issue.
10. Privacy, Marketing and Communications
10.1 The collection, use and disclosure of your personal information in connection with the Gami Loyalty Program is governed by the Gami Privacy Policy, which forms part of these Terms and Conditions.
10.2 By joining the Gami Loyalty Program, you acknowledge that Gami may send you communications about your account, rewards, program updates and direct marketing messages about Gami products and offers, where permitted by applicable law.
10.3 You may opt out of receiving direct marketing communications at any time by using the unsubscribe function in emails or SMS, or by updating your communication preferences in the Gami App, but we may still send you service messages relating to your account and the operation of the program.
10.4 Gami is not responsible for any unauthorised use or access of the Gami Mobile App account and redemption of points by third parties, including the unauthorised use of a reward code sent to an account holder.
11. Liability and Governing Law
11.1 To the extent permitted by law, Gami:
- excludes all warranties, conditions and representations (express or implied) relating to the Gami Loyalty Program that are not expressly set out in these Terms;
- is not responsible for any loss or damage (including indirect, special or consequential loss, loss of profit or business) arising out of or in connection with the program, the earning or redemption of points or rewards, or any technical issues, except to the extent such loss is caused by Gami’s negligence or wilful misconduct.
11.2 Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other laws which cannot be excluded, restricted or modified.
11.3 These Terms and Conditions are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that may hear appeals from those courts.
11.4 These Terms and Conditions are to be read in conjunction with, and subject to, any Additional Terms governing any reward, promotion, discount or offer operated by Gami. In the case of any inconsistencies, these Terms and Conditions will prevail.